Privacy policy

Custom TBags, LLC respects your privacy. This policy explains what information we collect when you visit our website or place an order, how it is used, and who it is shared with.

The services our website uses

Our website runs on Shopify, which hosts the site and processes orders. In the normal course of operating the shop we also rely on:

Shopify Payments and Shop Pay — to process payments. Card details are handled by the payment processor and are not stored by Custom TBags.
Shopify's built-in analytics — to understand how many people visit the site and which products they view.
Shopify's cookie consent banner — to give visitors a choice about non-essential cookies.
Shopify Email — to send our newsletter to people who sign up for it.
The United States Postal Service — to ship orders and provide tracking.

We do not currently run advertising trackers or third-party analytics beyond the services listed above. If that changes, this policy will be updated before those services are enabled.

Information we may collect

Depending on how you interact with our website, we and the service providers listed above may collect:

Name
Billing and shipping address
Email address
Telephone number
Order and transaction information
Communications you send to us
Device and browser information
Website usage information
Cookie and similar technology information
Marketing preferences

Payment information is processed directly by our payment provider rather than stored by Custom TBags.

How information is used

Information may be used to:

Process and fulfill orders.
Provide shipping and tracking information.
Communicate regarding purchases.
Respond to customer questions.
Process custom-design inquiries.
Prevent fraud and protect our website.
Maintain business and tax records.
Improve our website and customer experience.
Send marketing communications when permitted and according to your choices.
Comply with applicable legal obligations.

Sharing information

We provide information to service providers when reasonably necessary to operate our business — website hosting and ecommerce, payment processing, shipping, email and customer communications, analytics, and professional, accounting or legal services. We may also disclose information when legally required or when reasonably necessary to protect legal rights.

Custom TBags does not sell customer information to allow unrelated businesses to contact our customers.

Cookies and analytics

Our website and its service providers use cookies and similar technologies to operate the site, remember preferences, understand website traffic and prevent fraud. Where required, visitors are provided appropriate choices or notices regarding these technologies through the consent banner shown on the site.

Email marketing

You will not be required to receive optional promotional emails simply because you make a purchase. If you choose to receive marketing communications, you may unsubscribe using the link provided in those emails. Transactional messages relating to an order may still be sent when necessary.

Data security

We use reasonable measures and reputable service providers to help protect customer information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Privacy requests

Where applicable law provides privacy rights, you may contact Custom TBags to make an eligible request regarding your personal information. We may need to verify the request before responding.

Children

Our website is intended for a general shopping audience and is not designed to knowingly collect personal information directly from children in violation of applicable law.

Policy changes

Custom TBags may update this policy as our business, website technology or legal requirements change. The version posted on our website at the time of use is the current policy.